Privacy Policy

This Privacy Policy encompasses the processing of your personal information shared via our products and services, including:

  • Lumax’s official product website(s) addressed as https://www.lumaxworld.in (“site” or “website”) and application,
  • Our hardware products and parts/components/accessories, including Lumax branded products (“products”),
  • Services, including software services, technical support, and services accessible through our products, Mobile App and/or website and application (“web app”),
  • Software you may download to your smartphone or tablet to access the product services (“mobile app”), and
  • Paid services or subscription services, including services you can access through our website, web app, or mobile app.

Our products and services are intended for personal/non-commercial usage only and are not promoted for commercial purposes. Any commercial use by individuals, groups, or third parties other than our direct associates will not be the responsibility of Lumax, nor will it impose any liability or obligation on Lumax.

INFORMATION THAT WE GATHER

We collect certain personal, non-personal, and other information and correspondences from you, as indicated below, that we consider necessary for you to access certain products and services (hereinafter collectively referred to as “information”):

The personal information we collect from users helps us personalize and improve your experience and aids us with insights about usage trends, number of users, website traffic, and related metrics. Personal information means information that is about any individual or from which any individual is directly or indirectly identifiable. Personal information may include, but is not limited to:

  • Contact data (such as email address, phone number, account details, and password),
  • Demographic data (such as gender, date of birth, nationality, zip code),
  • Details of consents (records of consents with date, time, and other relevant information),
  • Billing and payment information (as applicable), and
  • Other details necessary to fulfill service requests.

We do not collect or otherwise process sensitive personal information such as race, religion, sexual orientation, or health data in the ordinary course of business.

When browsing our website, you are not required to provide personal information unless you choose to create an account or make a purchase.

Any content posted by you on our website, or public platforms such as Amazon Alexa or Google Assistant, including reviews, comments, blogs, forums, or testimonials, becomes published content and is not protected under this Privacy Policy.

Additionally, relevant non-personal information may be collected when you access our platforms, such as your domain name, IP address, operating system, browser type, and internet service provider.

We may also collect information through our products and services, including usage data, performance data, and voice/command inputs (where applicable). Such data may be backed up to Lumax’s secure cloud or trusted third-party cloud services.

PERSONAL INFORMATION COLLECTED DIRECTLY FROM YOU

Log In/Registration:
 Creating an account with us requires sharing certain personal information voluntarily. This may include age, gender, consumer habits, and behavior patterns to personalize your experience.

Customer Service:
 We may collect details such as product serial codes, usage details, complaints, or recordings of support calls.

Subscription Services:
 For certain paid services or exclusive features, billing and payment details may be collected.

Correspondences:
Emails or communications sent to Lumax may be retained to process inquiries and respond to requests.

PERSONAL INFORMATION COLLECTED DURING PRODUCT USE

Analytics Data:
 We may collect log files, traffic data, IP addresses, and user behavior for analysis and to enhance service quality.

Cookies:
 We use cookies and similar technologies to track user behavior and preferences. You can disable cookies, but this may limit functionality.

Product Usage:
 We collect operational data such as internet speed, voltage, camera performance, and error tracking for performance optimization.

Mobile Device Access:
 If accessed via a smartphone/tablet, we may request access to your location or contacts. Declining such permissions may disable certain functionalities.

Social Networking Sites:
 If you log in via social platforms, we may access profile information as per your privacy settings.

HOW IS THE INFORMATION USED?

We use your information to:

  • Personalize and improve your product and service experience,
  • Process and fulfill service or product requests,
  • Provide upgrades, enhancements, and customer support,
  • Send marketing communications and product updates,
  • Administer safety, security, and compliance,
  • Enforce our Terms and Conditions and this Privacy Policy.

HOW IS THE INFORMATION SHARED?

We do not sell or trade your personal information. However, we may share it with trusted partners, business affiliates, or service providers strictly for the following purposes:

  • Product delivery, freight, or payment processing,
  • Marketing, audience profiling, and targeted promotions,
  • Legal compliance or judicial processes,
  • Merger, acquisition, or restructuring of Lumax.

Non-identifiable data may be used for analytics and business purposes.

LAWFUL BASIS FOR PROCESSING INFORMATION

Your personal information may be processed under the following legal bases:

  • Consent (freely given and revocable),
  • Contractual necessity,
  • Compliance with Indian law,
  • Legitimate business interests (e.g., product delivery, analytics, upgrades).

RETENTION OF INFORMATION

We retain personal information as long as necessary for legitimate business purposes or as required by law. Post account termination, residual information may remain for compliance or dispute resolution, unless deletion is legally mandated.

ACCESSING, UPDATING, AND DELETING YOUR INFORMATION

You may access, update, correct, or request deletion of your personal information anytime via your Lumax account. Unsubscribing from marketing communications is also possible through the provided instructions in emails.

HOW INFORMATION IS PROTECTED

Lumax employs strict technical, administrative, and physical safeguards to protect personal information, including secure servers, firewalls, and encrypted environments.

However, no system can guarantee 100% security. Users are advised to keep login credentials confidential and exercise caution when sharing personal data.

CHILDREN’S ACCESS

Lumax products are intended for adult use. Children below legal age must use them under adult supervision.

INTERNATIONAL DATA TRANSFER

Your personal information may be stored or processed outside India. By using Lumax products, you consent to such transfers, acknowledging potential differences in privacy laws.

YOUR CONSENT

By using Lumax products, services, or creating an account, you consent to the collection, storage, and processing of your personal information as per this Privacy Policy.

HOW TO CONTACT US

If you have questions, comments, or requests related to this Privacy Policy, you may contact us at:

Lumax Corporate Office
 21st Floor, Tower 1, DLF Corporate Greens
 Unit No. DCG1-2102-2108
 Village Begampur Khatola & Narsinghpur, Sector-74A
 Tehsil Kadipur, Gurugram, Haryana – 122004

Warehouse Address
 Khasra No. 25/12/2, 18, 23, 19, Revenue Estate
 Village Khawaspur, Jamalpur, Near Om Logistics
 Gurugram, Haryana - 122503

Phone: +91 9250008051
 Email: marketing.retail@lumaxmail.com
 GSTIN: 06AAACD4090Q3ZA

GRIEVANCE REDRESSAL MECHANISM

Any complaints or concerns regarding content and/or breach of this Privacy Policy must be sent in writing to the designated Grievance Officer at:

Lumax Customer Service Dept. Head
 Email: marketing.retail@lumaxmail.com
 Phone: +91 9250008051
 Address: Same as Corporate Office above

SAFETY AND COMPLIANCE INFORMATION

Use Responsibly. Read all instructions and safety information before use.

  • Avoid liquid exposure to Lumax devices. If wet, disconnect immediately and allow to dry before reuse.
  • Clean only with a dry soft cloth.
  • Do not expose to extreme temperatures, steam, or direct heat sources.
  • Use only Lumax-recommended accessories.
  • If power cables appear damaged, discontinue use immediately and contact Lumax Customer Care.
  • Place the device on a stable, heat-resistant surface.

Servicing Your Device:
 For any issues, contact Lumax Customer Care at +91 9250008051 or write to marketing.retail@lumaxmail.com. Unauthorized servicing voids warranty.

Other Considerations:

  • Avoid handling devices during lightning storms.
  • Keep small parts away from children to prevent choking hazards.